よくある質問 (FAQS)

• How to Order as Bakery/Cake Buyer on Ice Cake Delivery

  Here are the steps to order shipping on ICE's Website:

  

• What are the acceptable dimensions for the cakes or ice creams for delivery?

  The maximum allowable dimensions for each package are 40 x 40 x 40 cm.

• How do I track my cake delivery?

  We provide a tracking feature on our website where you can enter your order details to track the real-time location and status of your delivery.

• Is there a specific delivery time frame for the orders?

  Delivery times may vary depending on your location. Our team will communicate the estimated delivery time during the order confirmation process.

• What if my cakes arrive damaged or in unsatisfactory condition?

  In the rare event of damaged or unsatisfactory deliveries, please contact our customer support team immediately with photographic evidence. We will investigate and resolve the issue promptly.

• Can I change the delivery address after placing an order?

  Unfortunately, once an order is confirmed, we cannot change the delivery address. Please double-check your information before finalizing the order.

• Are there any additional charges for the refrigerated transport service?

  The cost of refrigerated transport is included in the total delivery charges. There are no additional fees for the use of our specialized transport service.